Terms and Conditions of Sale
Last updated: 7 October 2026 — Version 4.0
1. Scope
These Terms and Conditions of Sale (the “Terms”) govern the contract between Tuservilleta, S.L., trading as Napki (Spanish tax number, CIF: B-98573322; VAT number: ESB98573322; registered office: Av. Blasco Ibáñez 89, 46920 Mislata, Valencia, Spain), referred to below as “Napki”, and any individual or legal entity (the “Customer”) who places an order through the website napki.com or through any other Napki channel (WhatsApp, email or telephone). The seller is in every case Tuservilleta, S.L., whose details are also given in the Legal Notice.
By placing an order, the Customer accepts these Terms in full. Orders placed through napki.com are delivered in the United States: standard shipping covers the 48 contiguous states; Alaska, Hawaii and Puerto Rico are quoted separately.
These Terms apply to consumers and to business customers alike; where a clause applies to only one of them, it says so. Nothing in these Terms limits the rights that mandatory law gives to consumers.
2. Products and services
Napki manufactures and sells custom paper napkins, coasters, glasses and cutlery, printed with the logo, design or text supplied by the Customer.
- Minimum order: for napkins, 20 units with Full Colour printing (white napkins only) and 100 units with Deluxe printing in 1 or 2 inks. For other products, the minimum is the one stated in the quote.
- Printing plate (Deluxe only): $49.09 per ink (1 ink = $49.09; 2 inks = $98.18), paid once per design and reused for later orders of the same design. A design printed on several products keeps the same plate as long as the print size is the same; if the print size changes, a new plate is needed. Full Colour printing needs no plate.
- Customisation: professional graphic design included (up to 2 rounds of revisions). A free digital mock-up is sent for approval before production.
- Physical sample: a pack of 5 napkins in 3 different finishes. The sample itself is free; the Customer pays the shipping as one small box (Economy $138.00 or Priority $184.00; see clause 5), with no obligation to buy.
3. Quote and order
Every order is preceded by a personalised quote, valid for 30 days. An order is confirmed once both of the following have taken place:
- the Customer has expressly approved the mock-up by email (in reply to info@napki.com); and
- the deposit or the full amount has been paid (see clause 6).
Production does not start until the mock-up has been approved in writing and payment has been received.
4. Production and delivery times
| Production time (working days) | Discount / surcharge |
|---|---|
| Standard (10 business days delivered with Priority) | No discount or surcharge |
| 30 days | 5% discount |
| 50 days | 10% discount |
| 60 days | 15% discount |
The times in the table are in working days. In these Terms, in our quotes and on napki.com, working days are Monday to Friday; Saturdays, Sundays and public holidays at the place of production, Mislata (Valencia, Spain), do not count.
Production times run from the day on which both conditions are met: the mock-up has been approved and payment has been received. Delivery then takes 10 business days with FedEx Priority, or about 14–16 with Economy, US customs clearance included. Napki does not guarantee delivery dates that depend on customs. There is no express service for orders shipped to the United States. Discounts for longer production times apply to the price of the product, not to printing plates or shipping costs. Napki is not liable for delays attributable to the carrier or to customs, or caused by force majeure.
5. Shipping costs
- 48 contiguous US states: flat rate per box, shipped from Spain by FedEx. The Customer chooses the service (Economy by default). A small box costs $138.00 with Economy (about 6 business days) or $184.00 with Priority (1–2 business days); a large box costs $161.00 with Economy or $224.25 with Priority. The number of napkins that fit in each box depends on the size and paper quality of the napkins ordered.
- Number of boxes: the number of boxes is calculated from the capacity of each box, which depends on the napkin size and paper quality. Napki uses as many large boxes as can be filled completely. If a remainder is left, it travels in the last large box, if there is one, without adding a box, when it does not exceed 15% of the capacity of a large box; otherwise it goes in one small box when it does not exceed the capacity of a small box plus 15%; and if it exceeds that, in one more large box. A large box is always used instead of two small boxes.
- Coasters, cups, glasses and cutlery: shipping is quoted with the order.
- Alaska, Hawaii and Puerto Rico: on request.
- Delivery terms: DAP (Delivered at Place). The price includes shipping and export clearance in Spain. Import clearance, customs duties, the Merchandise Processing Fee, state and local taxes and any customs or FedEx charges are paid by the Customer on arrival.
- There is no free shipping: shipping costs apply to every order, whatever its value.
Orders are shipped from Spain by FedEx with a tracking number.
6. Prices and payment
Prices are in US dollars ($). The price of each order is the one stated in the accepted quote, plus printing plates and shipping costs where they apply. No VAT: this is an export.
- Napki does not charge VAT or US sales tax on orders shipped to the United States;
- import duties, the Merchandise Processing Fee and any state or local taxes are paid by the Customer on arrival (DAP).
Accepted payment methods: bank transfer, PayPal or card. For orders over $575, a 50% deposit may be paid when the order is placed.
7. Right of withdrawal (consumers)
Important: under Article 16(c) of Directive 2011/83/EU and Article 103(c) of the Spanish General Consumer and User Protection Act (consolidated text approved by Royal Legislative Decree 1/2007), the 14-day right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalised. All our products are made to order with the logo, design or text supplied by the Customer, so we cannot accept returns on the ground of withdrawal once the mock-up has been approved and production has started.
Before approving the mock-up, the Customer may cancel the order at no cost.
8. Guarantees and reprinting
Our promise: if the final product does not match the digital mock-up you approved, we reprint it free of charge.
The following statutory guarantees also apply:
- Legal guarantee of conformity for consumers (Directive (EU) 2019/771 and, in Spain, Royal Legislative Decree 1/2007): Napki is liable for any lack of conformity that exists when the goods are delivered and becomes apparent within three years of delivery, the period laid down by Spanish law.
- Liability for hidden defects under the Spanish Civil Code and Commercial Code, in sales to business customers.
Any complaint about a lack of conformity or an incorrect order must be sent by email to info@napki.com within 8 days of receipt, with detailed photographs. This time limit does not restrict the statutory rights of consumers.
9. Intellectual property in the designs
The Customer declares that it holds the necessary rights to the designs, logos and texts it supplies for customisation, and shall indemnify Napki against any third-party claim relating to them.
The mock-ups created by our design team remain the property of Napki until the order has been paid in full. After payment, the Customer has a non-exclusive licence to use the design for the products ordered.
10. Personal data
Tuservilleta, S.L. is the controller of the personal data needed to prepare quotes and handle orders, and processes them in accordance with the GDPR (Regulation (EU) 2016/679). See our Privacy Policy.
11. Complaints and dispute resolution (consumers)
Complaints may be sent to info@napki.com; we will first try to settle them amicably. If a complaint is not resolved, consumers may contact the consumer protection authorities of their country of residence, without prejudice to their right to go to court (clause 12). Consumers resident in the European Union, Norway or Iceland can also get free help with a cross-border purchase from the European Consumer Centre in their country (eccnet.eu).
12. Governing law and jurisdiction
These Terms are governed by Spanish law. Where the Customer is a consumer, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of the country where they have their habitual residence (Article 6 of the Rome I Regulation).
In the event of a dispute, and after an attempt to settle it amicably, the following courts have jurisdiction:
- the courts of Valencia (Spain), for disputes with business customers (B2B);
- the courts of the consumer’s place of residence, for disputes with consumers (B2C). This rule is mandatory and cannot be changed to the consumer’s detriment.
13. Contact
Napki (Tuservilleta, S.L.) — Av. Blasco Ibáñez, 89 — 46920 Mislata, Valencia, Spain
Email: info@napki.com
Telephone (our team, Monday to Friday, 7:00–15:00 Spanish time, i.e. 1:00–9:00 a.m. US Eastern): +34 963 599 360
WhatsApp: +34 650 50 43 39