Frequently Asked Questions.

In order to provide an immediate solution to the most frequently asked questions about napkin customization, here are the FAQs.

HOW TO PLACE AN ORDER?

If you would like to place an order for personalized napkins or coasters, we recommend that you contact us directly so that we can help you choose the quality, size and printing system that best suits your needs. Send us your design or the idea you want to print. We will get back to you with a sketch and help you with any changes or modifications you may need.

what is the delivery time?

Our commitment is to deliver the napkins to your home within 7 days, in the case of Deluxe printing. The maximum quantity we can guarantee to deliver in that period is 20,000 units. With Full Color Digital printing the maximum we can deliver in 7 days is 20,000 units.

ARE THERE DIFFERENT WAYS TO PERSONALIZE MY NAPKINS?

We currently offer 3 different napkin customization systems:

  • Standard printing: It is the most economical, but delivery times are longer and minimum orders are larger, compared to Deluxe printing. Only 2 different colors can be applied on each napkin with this system.
  • Deluxe Printing: Slightly more expensive, but this system allows faster delivery times, and you can order from 250 units. The result is a very high quality print on your napkin. Very vivid colors (even printing with light inks on dark colored napkins) and has an embossed effect that looks really premium. With this system up to 4 colors can be applied to each napkin.
  • Full Color Digital Printing: As with Deluxe printing, small quantities, starting at 250 units, can be printed and shipped quickly. It can only be applied on white and light-colored napkins: vanilla, yellow, pink… But there is no limit to the number of colors with this type of printing. Even photographs!
Features Full color printing Deluxe Printing Standard printing
minimum order quantity 250 units 250 units ≤ units 28,800
Delivery time Up to 20,000 in =7 days Up to 20,000 in =7 days ≤ 6 weeks
Print quality Very high Very high Medium
Max different printing inks Unlimited 4 colors 2 colors
Photos Yes No No
Gradients Yes No No
Semitone pattern Yes No Yes
Available for printing at:
White napkin Yes Yes Yes
Black napkin No Yes Not recommended
Colored napkin Check availability Yes Yes
Printing inks:
Matte color Yes Yes Yes
Metallic colors No Yes No
Pantone Yes No No
Engraving plate 0 € 42,69 € + VAT 30,00 € + VAT
Unit price Average Average Cheap

WHAT SIZE NAPKIN SHOULD I CHOOSE?

Sizes are shown in centimeters, referring to the unfolded size of the napkin. As an example, when we talk about a 20×20 napkin, you must take into account that its actual size folded will be half (10×10 cm.). This is done to avoid possible interpretation errors, since the size of an unfolded 20×20 napkin is the same as that of a folded 40×40. The trick is to know that the smallest size is 20×20 and the largest is 40×40.

ARE THERE ANY DESIGN OR COLOR RESTRICTIONS?

There are some limitations (not many) when customizing disposable paper napkins. One of them is the total area of the napkin to be printed. A minimum margin of 1 cm is required on each of its edges (in its folded form).
The second limitation is the selection of available ink colors, as not all inks are suitable for hygienic products. If the required ink is not available in the Deluxe printing system, we recommend that you switch to Full Color Digital printing, where all colors are available (always on light-colored napkins).
And finally, not all napkin colors are available. However, we carry a full range of colors from various manufacturers, so we usually have the perfect napkin for your order.
These are the 3 main limitations we have to deal with when customizing napkins. In addition, in the Deluxe system, we must keep in mind that, depending on the level of detail, size and mass of the desired design, small modifications will be required to achieve the best definition and appearance. This is not a problem in Full Color Digital customization.

HOW CAN I SEND MY DESIGN?

To request information about the desired design, just send us your logo / text with the highest quality available, by e-mail. The perfect format is a vector image in pdf format; but if this is not possible, we will do our best to obtain the required design from any source you indicate.
In extreme cases, when the resolution of the source material is too low, we can send the source to an external company specialized in vectorizing from low quality files. It has an additional cost of 10 € + VAT.

RETURN POLICY


Non-personalized napkins:

You will have 14 days to return your non-personalized Napkins. If you are not completely satisfied with the product, please send an email to info@napki.com explaining the reason for the return. We will send our trusted agency to pick up the box and, when we receive them at our facilities and check that they are all there, 100% of the payment received, product and shipping costs will be paid. Money will not be refunded if the box is incomplete.


Personalized napkins:

You will have 30 days to return your Personalized Napkins. If you are not completely satisfied with the product, please send an email to info@napki.com explaining the reason for the return. We will send our trusted agency to pick up the box and, when we receive the napkins at our facilities and check that they are all there, 100% of the payment received, product and shipping costs will be paid. Money will not be refunded if the box is incomplete.